1. (1) The Superintendent shall investigate each complaint to the extent necessary to assure all relevant facts are determined and documented.

2. (2) The Superintendent may receive investigative assistance from:

   1. (a) the Attorney General's office;
   2. (b) the Department of Human Resource Management;
   3. (c) State Risk Management; and
   4. (d) Board staff.

3. (3)(a) The Superintendent shall notify a claimant of the Superintendent's decision in writing within 30 days of receiving a complaint.

   1. (b) If additional time is necessary to reasonably investigate a complaint, the Superintendent shall notify the claimant in writing of:

      1. (i) the reasons for the delay; and
      2. (ii) a date certain by which a decision will be provided.
4. (4) Unless the claimant files a request for reconsideration under Section R277-104-6, the decision of the Superintendent is the final agency action.

KEY: complaints, disabled persons

Date of Last Change: May 23, 2023

Notice of Continuation: March 14, 2023

Authorizing, and Implemented or Interpreted Law: Article X, Section 3; 53E-3-401(4); 28 CFR 35.107