1. (1) After a request is received, OSDC shall conduct a review to determine if the debtor:

   1. (a) is eligible to receive credit; and
   2. (b) has a qualifying debt to which a credit may be applied.

2. (2) After the review, OSDC shall reply in writing to the debtor.

   1. (a) If OSDC approves the request, OSDC shall send a notice to the debtor that states:

      1. (i) the total amount of credit applied to their debt; and
      2. (ii) the remaining balance of each outstanding account owed by the debtor.

   2. (b) If OSDC denies the request, OSDC shall send a denial notice to the debtor that states:

      1. (i) the reason the request is denied, including at least one eligibility requirement that is not met or that there is no qualifying debt;
      2. (ii) that the debtor has the right to appeal the decision; and
      3. (iii) instructions on how to appeal the decision.

KEY: collector, installment

Date of Last Change: September 10, 2024

Authorizing, and Implemented or Interpreted Law: 63A-3-508(5)