The administration of all grievances under Subsection 67-19a-202(1) occurs on the following four levels:

Level 1; the supervisor;

Level 2; the division director or the director's designee;

Level 3; the agency director or the director's designee; and

Level 4; the office.

Except as provided in these rules, an employee shall file a grievance at the lowest level that has not already issued a decision, taken action, or declined to address the subject of the grievance. An employee may not file a grievance that asks the same manager or a lower-level manager to reconsider a previously made decision.

If a supervisor or division director is a subject of a grievance or complaint, the employee may proceed directly to Level 2 or 3, respectively.

For grievances filed under Subsections 67-19a-202(1) and 67-19a-202(2), the CSRO provides an evidentiary de novo hearing, conducted before a CSRO hearing officer. When the CSRO receives a request for administrative review of an abusive conduct investigation filed under Subsection 67-19a-202(3), no evidentiary hearing is required.

Grievances by a reporting employee alleging retaliatory action filed under Subsection 67-19a-202(2) and requests for the CSRO to review the findings of an abusive conduct investigation filed under Subsection 67-19a-202(3) are not subject to Levels 1-3 and may be filed directly with the CSRO.

KEY: grievance procedures, reconsiderations

Date of Last Change: July 1, 2022

Notice of Continuation: April 16, 2026

Authorizing, and Implemented or Interpreted Law: 34A-5-106; 67-19-16; 67-19-30; 67-19-31; 67-19-32; 67-19a et seq.; 63G-4 et seq.