1. (a) Once a case advisor determines that a complaint meets the minimum statutory requirements the case advisor will:

   1. (1) notify the appropriate manufacturer, distributor, or converter of the complaint and request a response; and
   2. (2) provide a copy of the complaint to the selling dealer and any other dealer involved with the complaint and may request a response.
2. (b) Upon request by the department, the manufacturer shall provide a copy of the warranty for the motor vehicle subject to the lemon law or warranty performance complaint.
3. (c) The case advisor will provide a copy of any responses or documents received from the manufacturer, distributor, or converter to the complainant.

Source Note:The provisions of this §224.236 adopted to be effective June 1, 2024, 49 TexReg 2771.