(a) The department will review each complaint filed under §9.330 of this subchapter (relating to Complaints) and will notify the complainant that the department has determined that:
- (1) an investigation is warranted; or
- (2) that an investigation is not necessary and the reasons for that determination.
- (b) If the complaint is made against a specific division, the executive director will appoint another division or office of the department to review and investigate the complaint.
- (c) The reviewing entity will forward the written findings to the complainant and respondent.
- (d) If the finding confirms the complaint, the reviewing entity will meet with the complainant and respondent to discuss a conciliation agreement.
- (e) If the parties concur, the reviewing entity will prepare a conciliation agreement for execution and will monitor the agreement to completion.
- (f) If the parties do not agree to a conciliation agreement, the director of the reviewing entity will make a decision regarding corrective action needed and monitor the corrective action, if any.
Source Note:The provisions of this §9.331 adopted to be effective September 1, 2012, 37 TexReg 5320.