- (a) Once OO staff have determined all pertinent information has been gathered and their investigation of a complaint is complete, they inform the consumer or individual of the outcome and whether they have determined the complaint to be substantiated, unsubstantiated, or unable to be substantiated.
- (b) For substantiated complaints, OO staff document any recommended corrective actions to be taken as a result of the complaint.
- (c) A written response will be provided to the consumer or individual if requested.
Source Note:The provisions of this §87.33 adopted to be effective April 3, 2025, 50 TexReg 2203.