1. (a) The facility shall regularly review the facility's data to identify opportunities to improve care. Assistance in improving care from the Texas Health and Human Services Commission (HHSC) or HHSC designee may include feedback of comparative data, a plan of correction, or an on-site inspection.
2. (b) The facility shall adopt, implement, and enforce procedures for resolution of complaints relevant to quality of care or services rendered by licensed health care professionals and other facility staff members, including contract services or staff.
3. (c) The facility shall document complaint receipt and the disposition. The investigation and documentation shall be completed within 30 calendar days after the facility receives the complaint unless the facility has and documents reasonable cause for a delay.

Source Note:The provisions of this §507.44 adopted to be effective December 23, 2025, 50 TexReg 8289.