26 Tex. Admin. Code § 281.31
Provider Agency Quality Control Measures
Effective Mar 1, 200429 TexReg 1672Source Note: The provisions of this §281.31 adopted to be effective March 1, 2004, 29 TexReg 1672; transferred effective June 28, 2024, as published in the June 7, 2024, issue of the Texas Register, 49 TexReg 4063.Texas Secretary of State
- (a) A provider agency must give clients the opportunity to complete a customer satisfaction survey at least once every 12 months.
- (b) The provider agency must use the results from the completed customer satisfaction surveys to establish benchmarks and to make necessary improvements identified through the surveys.
- (c) The provider agency must conduct monitoring at the food preparation site at least annually to document holding times, safe food temperatures, and quality of meals. The provider agency must provide a copy of the food preparation site monitoring results to the contract manager within five working days of the monitoring visit.
- (d) The provider agency must document all quality control measures and retain them in provider agency files according to the terms of the contract.
Source Note:The provisions of this §281.31 adopted to be effective March 1, 2004, 29 TexReg 1672; transferred effective June 28, 2024, as published in the June 7, 2024, issue of the Texas Register, 49 TexReg 4063.