1. (a) Equipment failure. A provider must:

   1. (1) contact an individual by the end of the next working day after learning of an equipment failure; and

   2. (2) replace the equipment:

      1. (A) by the end of the next working day after learning of an equipment failure if the individual is available; or
      2. (B) by the end of the third working day after learning of an equipment failure if the individual is not available within one working day.
2. (b) Low battery. A provider must visit an individual's home to check the equipment within five working days after the equipment has registered five or more "low battery" signals in a 72-hour period. The provider must replace a defective battery during the visit.

3. (c) Documentation. A provider must document and maintain a record of each equipment failure and low battery signal. The documentation must include:

   1. (1) the date the provider became aware of the equipment failure or low battery signal;
   2. (2) the equipment or subscriber number;
   3. (3) a description of the problem; and
   4. (4) the date the equipment is repaired or replaced.

Source Note:The provisions of this §279.81 adopted to be effective March 1, 2006, 31 TexReg 1307; transferred effective July 1, 2021, as published in the June 11, 2021 issue of the Texas Register, 46 TexReg 3617.