A case manager must:

1. (1) comply with all licensure or certification requirements of the appropriate issuing agency or state licensure or examining board, including the obligation to report all suspected child abuse or neglect;
2. (2) cease providing services and notify HHSC if the case manager's professional license or certification is suspended or revoked, with such notification to be provided to HHSC no later than seven calendar days after the date that the suspension or revocation is imposed;
3. (3) provide services convenient to a client, either in the client's home, an office setting, or other place of the client's preference; and
4. (4) have knowledge of, and coordinate services with, providers of health and health-related services, non-covered services, and other active community resources.

Source Note:The provisions of this §257.21 adopted to be effective May 29, 2025, 50 TexReg 3129.