1. (a) The OIG may consider the following factors when opening and prioritizing recipient cases for the efficient management of the OIG's workload:

   1. (1) the highest potential for recovery;
   2. (2) applicable federal timeliness requirements;
   3. (3) initial screening information obtained to support the allegation raised in the complaint;
   4. (4) whether allegations in the complaint are violations of applicable agency policy, law or regulations; and
   5. (5) any other relevant information or analysis the OIG deems appropriate.

2. (b) The OIG may consider the following factors in determining whether to close a recipient investigation:

   1. (1) the investigation has been open for 180 days or longer, unless the OIG determines that more time is needed to complete the investigation;
   2. (2) information or evidence to substantiate the complaint is unavailable or unobtainable;
   3. (3) evidence regarding the subject of the complaint does not support the allegations raised in the complaint;
   4. (4) an investigation, audit, inspection, or other review regarding the complaint already exists; or
   5. (5) any other relevant information or analysis the OIG deems appropriate.

Source Note:The provisions of this §371.1312 adopted to be effective July 23, 2019, 44 TexReg 3628.