The board shall adopt rules relating to the investigation and disposition of complaints filed with the board. The rules must:

1. (1) distinguish between categories of complaints;
2. (2) ensure that complaints are not dismissed without appropriate consideration; and
3. (3) require that the board be advised of a complaint that is dismissed.

Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999.

Acts 2017, 85th Leg., R.S., Ch. 536 (S.B. 319), Sec. 9, eff. September 1, 2017.

Acts 2025, 89th Leg., R.S., Ch. 874 (S.B. 2155), Sec. 17, eff. September 1, 2025.