(a) The department by rule shall adopt procedures governing:
- (1) informal disposition of a contested case under Section 2001.056, Government Code; and
- (2) informal proceedings held in compliance with Section 2001.054, Government Code.
- (b) Rules adopted under this section must provide the complainant and the license holder an opportunity to be heard.
Added by Acts 1997, 75th Leg., ch. 1280, Sec. 2.01.