1. (a) The department shall maintain a file on each written complaint filed with the department. The file must include:

   1. (1) the name of the person who filed the complaint;
   2. (2) the date the complaint is received by the department;
   3. (3) the subject matter of the complaint;
   4. (4) the name of each person contacted in relation to the complaint;
   5. (5) a summary of the results of the review or investigation of the complaint; and
   6. (6) an explanation of the reason the file was closed, if the department closed the file without taking action other than to investigate the complaint.
2. (b) The department shall provide to the person filing the complaint and to each person who is a subject of the complaint a copy of the executive commissioner's and the department's policies and procedures relating to complaint investigation and resolution.
3. (c) The department, at least quarterly until final disposition of the complaint, shall notify the person filing the complaint and each person who is a subject of the complaint of the status of the investigation unless the notice would jeopardize an undercover investigation.

Added by Acts 2003, 78th Leg., ch. 198, Sec. 1.09.