Tex. Educ. Code § 88.709 – Complaints

(a) The Texas Veterinary Medical Diagnostic Laboratory shall maintain a system to promptly and efficiently act on complaints filed with the laboratory. The laboratory shall maintain information about each complaint that includes:
1. (1) the parties to the complaint;
2. (2) the subject matter of the complaint;
3. (3) a summary of the results of the review or investigation of the complaint; and
4. (4) the disposition of the complaint.
(b) The laboratory shall make information available describing the laboratory's procedures for complaint investigation and resolution.
(c) The laboratory shall periodically notify the parties to a complaint of the status of the complaint until final disposition.
Redesignated from Education Code, Subchapter I, Chapter 88 and amended by Acts 2007, 80th Leg., R.S., Ch. 111 (H.B. 2024), Sec. 1, eff. September 1, 2007.