Nothing in this chapter limits the Board’s statutory authority. These rules shall be interpreted broadly in favor of effectuating the Board’s authority to hear and resolve customer complaints. This chapter applies only to direct customer complaints to Board staff pursuant to the Board’s authority to conduct informal hearings on the subjects set forth in T.C.A. § 7-82-702(b). This chapter does not apply to a formal review or administrative review by the Board under 1715-02.

Authority: T.C.A. §§ 4-5-201, et seq., and 7-82-702. Administrative History: New rules filed May 5, 2025; effective August 3, 2025.