Customer complaints and informal hearings are not contested cases and are not subject to the UAPA or the uniform rules for contested cases.

Authority: T.C.A. §§ 4-5-201, et seq., and 7-82-702. Administrative History: Original rule filed March 7, 1990; effective April 21, 1990. Transferred from chapter 1200-22-08 on November 3, 2022, pursuant to Public Chapter 86 of 2007. Amendments filed May 5, 2025; effective August 3, 2025.