1. (1) The Board may request Staff to perform an administrative review of a utility system’s financial, technical, and managerial capacity.
2. (2) The utility’s staff and governing body must promptly provide requested records and cooperate with Staff’s review. The Board may adopt negative conclusions as to what missing records may show if the utility’s staff or governing body repeatedly refuses to provide records or cooperate with Board staff.
3. (3) At the conclusion of the investigation, Staff shall report its findings and recommendations to the Board.
4. (4) At a public meeting, the Board shall review or hear the Staff report and recommendations based upon the Staff’s administrative review. The Board may order the utility system to take any necessary and appropriate actions to remedy any issues, require Staff to investigate further and gather more information, or take any other necessary and appropriate action.
5. (5) Upon satisfactory compliance with the directive(s) of the Board, the Board shall instruct Staff to close the administrative review and inform the utility system that it has been released from the Board’s oversight.

Authority: T.C.A. §§ 4-5-201, et seq., 7-82-307, 7-82-702, 7-82-703, and 7-82-706. Administrative History: New rules filed May 5, 2025; effective August 3, 2025.