- (1) The service center or manufacturer shall respond to all service inquiries by phone within one
- (1) hour of initial contact during normal business hours. Repair or replacement of any BAllD shall be conducted within forty-eight (48) hours of initial contact. The manufacturer shall notify the Ignition Interlock Program of any changes in the BAIID by submitting a transfer report into A-List within forty-eight (48) hours of the changes. The transfer report must include the vehicle year, make, model, VIN, license plate number, and odometer reading, as well as the BAIID’s model number; serial numbers of the handset, relay, and camera; and the next calibration date.
- (2) The service center shall be available to answer questions and to troubleshoot any mechanical problems relating to the BAllD in the vehicle, or to repair/replace an inoperable or malfunctioning BAllD during normal business hours.
Authority: T.C.A. §§ 4-3-2009, 55-10-412, 55-10-417, and 55-10-425. Administrative History: Original rule filed December 17, 2012; effective May 31, 2013. Rule was previously numbered 1340-03-06-.11 but was renumbered 1340-03-06-.12 with the introduction of a new rule 1340-03-06-.04 filed February 19, 2020; effective May 19, 2020. Amendments filed February 19, 2020; effective May 19, 2020.