1. (1) The utility shall file with the Commission the following documents and information, and shall maintain such documents and information in a current status.

   1. (a) A copy of the utility’s tariff, which shall include, but not be limited to:

      1. 1. A copy of each schedule of rates for service, together with the applicable riders.
      2. 2. A copy of the utility’s rules, or terms and conditions, describing the utility’s policies and practices in rendering service. These rules shall include:
   2. (i) The lists of the items which the utility furnishes, owns, and maintains on the customer’s premises, such as water services, meters, and shut-off valves.
   3. (ii) General statement of the utility’s policy in making adjustments for wastage of water when such wastage occurs without the knowledge of the customer.
   4. (iii) A statement indicating the minimum number of days allowed for payment of a customer’s bill before service will be discontinued for non-payment.
   5. (iv) The utility’s extension plan as required in Rule 603.7.
   6. (b) A copy of each special contract for service.
   7. (c) A copy of each type of customer bill form.

   8. (d) The name, title, address, and telephone number of the person who should be contacted in connection with:

      1. 1. General management duties;
      2. 2. Customer relations (complaints);
      3. 3. Engineering operations;
      4. 4. Meter tests and repairs; and
      5. 5. Emergencies during non-office hours.
   9. (e) Conform with all applicable rules and regulations contained in Section 1 (General Public Utilities Rules Applicable to all Utilities).

Authority: T.C.A. § 65-2-102. Administrative History: Original rule certified May 9, 1974. Editorial changes made by the Secretary of State pursuant to Public Chapter 305 of 1995; “Commission” and references to the “Commission” were changed to “Authority” and references to the “Authority”; effective March 28, 2003. Administrative changes made to this chapter on April 27, 2018 pursuant to Public Chapter 94 of 2017; “Tennessee Regulatory Authority” references were changed to “Tennessee Public Utility Commission,” “Authority” references were changed to “Commission,” “Authority Director” references were changed to “Commissioner,” and “Chief” references were changed to “Director.”