1. (1) To be considered a contested case, a complaint against a public utility must be filed with the Docket Manager and shall:

   1. (a) Be in writing and signed by the petitioner or an authorized attorney for the petitioner;
   2. (b) Contain the name and address of the petitioner and the name and address of the respondent;
   3. (c) Set forth with specificity the factual basis and legal grounds upon which the complaint is based;
   4. (d) Enumerate each statute allegedly violated by the respondent and state each fact demonstrating a violation of the statute so that the respondent can be duly apprised of each statutory violation charged; and
   5. (e) Enumerate any Commission rule or regulation relied upon for a claim and set forth the manner of each alleged violation of that Commission rule or regulation.
2. (2) For good cause shown, the Commission may waive the provisions of this section to prevent manifest injustice or hardship to the complaining party.

Authority: T.C.A. §§ 65-2-102 and 65-2-103. Administrative History: Original rule filed June 30, 2000; effective September 13, 2000. Administrative changes made to this chapter on April 27, 2018 pursuant to Public Chapter 94 of 2017; “Tennessee Regulatory Authority” references were changed to “Tennessee Public Utility Commission,” “Authority” references were changed to “Commission,” “Authority Director” references were changed to “Commissioner,” and “Chief” references were changed to “Director.” Amendments filed August 11, 2025; effective November 9, 2025.