1. (1) The minimum on-the-job training/course of study requirements for each 911 or public safety dispatcher who receives an initial or transferred 911 call from the public in Tennessee shall include a period of supervised instruction of no less than forty (40) hours related to the following:

   1. (a) Agency/department policies and procedures (including a written handbook containing such policies and procedures);
   2. (b) Agency/department geographical area;
   3. (c) Agency/department telephone system and equipment operations;
   4. (d) Structure of local government and agencies being served;
   5. (e) Local ordinances and requirements;
   6. (f) Governmental and private resources;
   7. (g) National Crime Information Center data and records, if applicable.

Authority: T.C.A. §§ 7-86-205 and 7-86-306(a)(1). Administrative History: Original rule filed October 11, 2005; effective December 25, 2005. Repeal and new rule filed February 1, 2013; effective May 2, 2013.