1. (1) Manufacturers, retailers, and installers shall comply with all requests for information made by the department regarding a consumer complaint.
2. (2) Manufacturers, retailers, and installers shall respond to all communications from the department, including but not limited to submission of response forms and submission of evidence of repairs made, related to consumer complaints, within the designated time frame. If a specific time frame is not provided, then a response shall be required no later than fourteen (14) calendar days from receipt of the correspondence.
3. (3) Any licensee’s failure to respond, failure to provide requested information, or failure to return required forms within the provided time frame shall be assessed a civil penalty up to five hundred dollars ($500.00) for each instance of failure.

Authority: T.C.A. §§ 68-126-202, 68-126-205, 68-126-208, 68-126-210, and 68-126-212. Administrative History: New rule filed November 7, 2025; effective February 5, 2026.