A PSAP shall comply with the following:

1. (1) Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines;
2. (2) Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board;

3. (3) Adopt written procedures for recording and documenting relevant information of every request for service, including:

   1. (a) Date and time of request for service;
   2. (b) Name and address of requester, if available;
   3. (c) Type of incident reported;
   4. (d) Location of incident reported;
   5. (e) Description of resources assigned in response to the incident, if any;
   6. (f) Time of dispatch;
   7. (g) Time of resource arrival; and
   8. (h) Time of incident conclusion;
4. (4) Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls;
5. (5) Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones;
6. (6) Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and
7. (7) Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.

Source: 36 SDR 100, effective December 14, 2009; 39 SDR 105, effective December 10, 2012; 40 SDR 39, effective September 9, 2013.

General Authority: SDCL 34-45-18.2.

Law Implemented: SDCL 34-45-18.2.