The ombudsman may provide the following services:

1. (1) Identify, investigate, and resolve complaints from any source made by, or on behalf of, a resident relating to any action, inaction, or decision that may adversely affect the health, safety, welfare, or rights of a resident including the welfare and rights of residents with respect to the appointment and activities of guardians and representative payees;
2. (2) Represent the interests of a resident before governmental agencies and seek administrative, legal, and other remedies to protect the health, safety, welfare, and rights of a resident;
3. (3) Provide information as appropriate to other agencies and the public regarding the problems and concerns of residents;
4. (4) Inform residents, family members, and others acting on behalf of residents about how to access assistance and services and other providers or agencies, including legal services;
5. (5) Ensure regular and timely access and response;
6. (6) Comment on, facilitate public comment on, and recommend changes to, existing or proposed laws, rules, regulations, and other governmental policies and actions that affect the health, safety, welfare, and rights of residents;
7. (7) Provide technical support for the development of resident and family councils to protect the well-being and rights of residents;
8. (8) Educate long-term care facility staff, home- and community-based alternative living center staff, community members, and state and local agency staff concerning the rights and welfare of residents;
9. (9) Promote the development of citizen organizations to advocate for the well-being and rights of residents; and
10. (10) Provide services to assist residents in protecting the health, safety, welfare, and rights of residents.

Source: 47 SDR 137, effective June 27, 2021 .

General Authority: SDCL 1-36A-26 (12).

Law Implemented: SDCL 1-36A-25 .