46 : 11 : 04 : 15.03 . Case manager orientation. The provider of case management services shall ensure that all employees responsible for providing case management services to individuals are trained on the minimum requirements necessary to address the individual's needs, as set forth in this section.

1. (1) Before a case manager provides case management services to the participant, initial orientation requirements are as follows:

   1. (a) Orientation to the case management provider and its policies;
   2. (b) The provider's philosophy and mission;
   3. (c) Disability awareness;
   4. (d) Techniques of identifying and observing signs of abuse, neglect, and exploitation;
   5. (e) Procedures used in investigating and documenting alleged instances of abuse, neglect, and exploitation;
   6. (f) Procedures used to report alleged instances of abuse, specifically to whom allegations should be reported, and reporting deadlines; and
   7. (g) The employee's specific duties and position.

2. (2) The following training areas must be addressed within 30 days of the employee's start date:

   1. (a) Development, facilitation and monitoring of a person-centered ISP, including individualized emergency response;
   2. (b) Ethical principles related to positive behavior support techniques;
   3. (c) Types of assistive technology available to enhance the participant's quality of life;
   4. (d) Community-based services and supports the participant may access;
   5. (e) Eligibility-based services and supports for which the participant may qualify and providers of those services;
   6. (f) Cultural competency training;
   7. (g) Participant rights in accordance with state and federal law; and
   8. (h) Trauma-informed care and support.

3. (3) The provider shall document in the staff personnel record that training and demonstration of competency were successfully completed. Documentation shall include:

   1. (a) Topic;
   2. (b) Date staff attended training;
   3. (c) Date competencies were verified;
   4. (d) Name of person conducting training; and
   5. (e) Verification of competency signed by a person with education, training, or expertise in the area of the competency.

Source: 46 SDR 66, effective November 27, 2019.

General Authority: SDCL 27B-2-26(1).

Law Implemented: SDCL 27B-2-26, 27B-2-27 .