The one-call notification center shall provide the following services:

1. (1) Accept a location request from the excavator twenty-four hours a day, seven days a week;
2. (2) Accept a locate request by telephone call, remote entry by computer transmission, or an internet-based format approved by the Statewide One-Call Notification Board;
3. (3) At close of each location request processed by a customer service representative at the center, prior to the issuance of a confirmation number, verify with the excavator that information provided by the excavator meets the requirements of § 20:25:03:04, 20:25:03:04.01, or 20:25:03:04.02. Following verification of the information, the center shall provide the excavator with the verification number associated with this request, a list of underground facility operators who will be notified of this request, and a list of any high profile underground facility operators within the excavation area;
4. (4) If a locate request, submitted in compliance with § 20:25:03:04, 20:25:03:04.01, or 20:25:03:04.02, is received by remote computer entry or internet transmission, provide the excavator with a ticket, within four hours, as the confirmation notice;
5. (5) Record each conversation pertaining to a location request;
6. (6) Maintain a copy of each conversation and ticket for a period of seven years;
7. (7) Upon request, provide copies of the tickets and recorded conversations to operators or excavators, at the cost of providing the copies;
8. (8) Accept facility operator database information that allows proper notification to the operator of the excavation near the operator's utility lines and updates to the data on a web-based system as required by the Statewide One-Call Notification Board; and
9. (9) Operate a positive response program that accepts updates from operators and excavators on locate requests twenty-four hours a day and seven days a week, by telephone call, remote entry by computer transmission, or internet-based format approved by the Statewide One-Call Notification Board.

Source: 26 SDR 161, effective June 8, 2000; 31 SDR 164, effective May 10, 2005; 34 SDR 180, effective December 24, 2007; 36 SDR 96, adopted November 19, 2009, effective May 1, 2010 ; 51 SDR 66, effective December 29, 2024 .

General Authority: SDCL 49-7A-4 .

Law Implemented: SDCL 49-7A-2 , 49-7A-5 , 49-7A-8 .

Prior versions effective: 2010-05-01.