(a) Forced game play.

1. (1) The player may not be forced to play a game just by selecting that game.
2. (2) It must not be possible to start a new game in the same player interface instance before all relevant meters have been updated on the interactive game system and all other relevant connections and player session balance or, if applicable, the player’s total balance has been updated.
3. (3) If an auto play mode is incorporated, it must be possible to turn this mode off at any time during game play.

(b) Bots and computerized players. Bots or computerized players are only permitted when employed by the interactive gaming system in free play or training mode, or if use of the bot or computerized player satisfies all of the following:

1. (1) The use of artificial intelligence software must be clearly explained in the help menus.
2. (2) All computerized players must be clearly marked at the tables so that players are aware of which players are not human.

(c) Incomplete games. A game is incomplete when the game outcome remains unresolved or the outcome cannot be properly seen by the player.

1. (1) The interactive gaming certificate holder or interactive gaming operator may provide a mechanism for a player to complete an incomplete game.
2. (2) Incomplete games shall be resolved before a player is permitted to participate in another instance of the same game.

3. (3) Wagers associated with an incomplete game must be voided within 30 days and the wagers can be forfeited or returned to the player provided that:

   1. (i) The terms and conditions or the game rules, or both, must clearly define how wagers will be handled when they remain undecided beyond the specified time period and the interactive gaming system must be capable of returning or forfeiting the wagers, as appropriate.
   2. (ii) In the event that a game cannot be continued due to an interactive gaming system action, all wagers must be returned to the players of that game.