(f) The unit of service for billing purposes shall be 1/4 hour of service or portion thereof in which the intensive case manager or intensive case manager supervisor is in face-to-face or telephone contact with the consumer, the consumer’s family or friends, service providers or other essential persons for the purpose of assisting the consumer in meeting his needs.

1. (1) Staff time spent in necessary travel may be billed as units of services.
2. (2) When one or more intensive case management staff persons, acting together, make service contact with or for one or more consumers or family members, if the consumer is a child, during a 1/4-hour period, the maximum number of units that may be billed shall equal the number of staff persons involved or the number of cases being served, whichever is smaller.

(h) The Department will participate in 100% of the approved expenditures for the following components of intensive case management provided under this chapter:

1. (1) Assessment and understanding of the consumer’s history and present life situation; service planning, based on the consumer’s strengths and desires, to include activities necessary to enable the consumer to function as an integral part of the community.
2. (2) Informal support network building.
3. (3) Use of community resources, to include assistance to consumers or the consumers’ parents, if the consumer is a child, in identifying, accessing and learning to use community resources.
4. (4) Linking with resources.
5. (5) Monitoring of service delivery.
6. (6) Aggressive and creative attempts to help the consumer gain access to resources and required services identified in the treatment plan.
7. (7) Life support and problem resolution, to include direct, active efforts to assist the consumer in gaining access to needed services and entitlements.