- (a) The legal entity shall ensure that a written policy and procedure governing the filing of a grievance by children is developed and implemented.
- (b) The grievance procedure shall be written in a clearly understandable fashion and shall be designed so that children may file grievances without fear of retaliation.
- (c) The procedure shall be explained to the child as soon as the child begins to receive services.
- (d) Notation shall be made in a child’s record that the agency’s grievance procedure was explained to the child.
- (e) The grievance procedure shall be explained to children who can be reasonably expected to understand it, as determined by the legal entity.
Authority
The provisions of this § 3680.48 issued under Articles II, VII, IX and X of the Public Welfare Code (62 P. S. § § 201—211, 701—774, 901—922 and 1001—1080).
Source
The provisions of this § 3680.48 adopted January 23, 1987, effective July 23, 1987, 17 Pa.B. 392.