55 Pa. Code § 2070.23 – Client files.

(a) The county or the prime contractor shall ensure that files are maintained for each client. Client files shall include:
1. (1) The client’s medical assistance identification number and expiration date as it appears on the medical services eligibility card.
2. (2) A description of the client’s transportation needs.
3. (3) A record of the transportation service provided to the client which includes the dates medical transportation service was provided and the mode of service.
4. (4) An application form signed by the client or a person or agency authorized by the client to sign on the client’s behalf.
(b) Individual client files shall be maintained separately but may be maintained as card files, computer records, or standard case files at the discretion of the county or prime contractor.