55 Pa. Code § 111.1 – Policy.

(a) General. Quality Control (QC) is a system of continuing Commonwealth review designed to operate an effective measurement of the accuracy of decisions on eligibility and extent of entitlement for assistance payments, Food Stamps and eligibility for MA. A review will also be made to assure compliance with Title VI of the Civil Rights Act of 1964 (42 U.S.C.A. § § 2000e—2000e-17).
(b) Administrative responsibility. Administrative responsibilities in the QC area are as follows:
1. (1) The Division of Quality Control will have the responsibility for administration and supervision of the Federal Quality Control System for the Commonwealth.
2. (2) The Division of Quality Control will operate out of field offices in each of the four regions of this Commonwealth. Each field office will be staffed with an office supervisor, reviewers and clerical support. Staff members will be State office personnel who are assigned to the offices to meet workload demands. No part-time review staff will be employed.
(c) Purpose. The purpose of QC is as follows:
1. (1) As an instrument for corrective and remedial action, the focus of QC will be on identifying the types of error that occur with such frequency as to cause error levels in excess of tolerance limits, and determining why they occur so that action may be taken to reduce errors to a minimum by eliminating their causes.
2. (2) The system will also support program development and will be a measure of the efficiency of State-county operations. It will help to test the effectiveness and clarity of policies and procedures, and to provide information for use in strengthening State and county office staff training and supervision.