1. (a) A jurisdictional telecommunications public utility shall retain for at least 90 days the information contained in customer bills and used by the public utility in compiling customer bills. Billing information on an account for which a dispute is pending shall be retained until the dispute has been finally resolved.

2. (b) A jurisdictional telecommunications public utility shall retain for at least a minimum 3-year period the service records related to all of the following:

   1. (1) Call answering times under § 63.59 (relating to call answering measurements).
   2. (2) Service complaints and trouble reports under § 63.22 (relating to service records).
   3. (3) Surveillance level investigations under § 63.55 (relating to surveillance levels).
   4. (4) Service outages under § 63.22 and § 63.57 (relating to customer trouble reports) of this chapter.

Authority

The provisions of this § 63.54 issued under the Public Utility Code, 66 Pa.C.S. § § 501, 504, 1501, 1504 and 2901; amended under 66 Pa.C.S. § 3019(b)(2) and (3).

Source

The provisions of this § 63.54 adopted January 29, 1988, effective July 30, 1988, 18 Pa.B. 466; amended August 12, 2022, effective August 13, 2022, 52 Pa.B. 5049. Immediately preceding text appears at serial page (246463).