- (a) A public utility shall establish quality control standards for the installation of program measures and shall document in its USECP the quality control standards that it is using to evaluate both the work of the ESP and the performance of the program measures.
- (b) A public utility shall schedule post-installation inspections on a minimum of 10% of completed full cost space-heating LIURP jobs and on a minimum of 5% for other LIURP jobs where program measures are installed for each ESP.
- (c) A public utility shall establish procedures for the installation of program measures and the post-installation inspections and shall document them in its USECP.
- (d) A public utility shall establish a process for a customer to file a complaint about the quality of work, workmanship or serviceability of the ESP and shall document the complaint process in its USECP.
- (e) A public utility may not use the ESP that installs program measures at a dwelling to conduct the post-installation inspection of those program measures.
- (f) When energy usage by a recipient of program measures increases by more than 15% within the first 12 months post-installation, the public utility shall contact the recipient to determine the reason for increase in energy usage. The public utility shall determine whether to schedule a follow-up inspection to confirm the program measures are working properly.
(g) A public utility shall ensure that an ESP documents each of the following:
- (1) Post-installation inspection results.
- (2) Follow-up program services if provided.
- (h) A public utility shall retain quality control documentation for a minimum of 4 years or until the impact evaluation is completed, whichever is later.
Cross References
This section cited in 52 Pa. Code § 58.13 (relating to energy conservation education).