- (a) Applicability. A public utility shall provide energy conservation education services to LIURP recipients so that maximum energy savings can be derived from the installation of program measures and through the modification of energy-related behavior, including water consumption. Energy conservation education should also address regular utility bill payment behavior, and the public utility shall provide direct assistance to each customer who receives program services in making application to secure available energy assistance funds.
- (b) LIURP budget. The portion of the LIURP budget allocated for energy conservation education services shall be sufficient to provide these services to each customer who receives other program services. Energy conservation education programs that have average costs which exceed $150 per program recipient household shall be submitted for review and approval through a Commission proceeding.
- (c) {Reserved}.
(d) Program services. The energy conservation education services described in this chapter include activities designed to produce voluntary conservation of energy on the part of eligible customers. A public utility shall take reasonable steps to provide energy conservation education activities in the language or the method of communication appropriate to its target audience. The activities shall include, but need not be restricted to, any of the following:
- (1) Group presentations. Meetings involving recipients of program measures and other customers at which energy conservation objectives are explained and possible program measures are described and, when appropriate, demonstrated.
- (2) Workshops. Group presentations at which, in addition to receiving explanations of energy conservation objectives, recipients of program measures and other customers are taught to install selected program measures.
- (3) In-home presentations. Consultations held in the dwelling between a person supplying energy conservation education services and the owner, landlord or tenant of the dwelling. The presentations may include the explanation of energy conservation objectives, the participation of the owner, landlord or tenant in the installation of selected program measures or other activities designed to produce voluntary reductions in energy use.
- (4) Post-installation education. Energy conservation education shall be provided by phone or in person to recipients of program measures under § 58.14a(f) (relating to quality control).