52 Pa. Code § 53.43 – Maintenance and availability of the public file.

It is the duty of each public utility, with respect to each office operated by the utility at which the utility accepts payment for service, to do all of the following:

(1) Maintain in each office a file containing a copy of every rule, regulation and rate schedule applicable to the locality; and for that purpose, to provide the office with the proper facilities and instructions so that the file will be in good order at all times. The public utility shall check the conformance of the office file with this section at intervals not greater than 6 months.
(2) Provide each office with changes, cancellations, additions and reissues affecting the files, in ample time to give the public the 60-day notice required by § 53.31 (relating to requirement of notice), or other notice the Commission may require in special cases.
(3) Instruct persons in the office, accepting payments for service, to make the file available to persons so requesting without requiring a reason for the request, and to assist the requestor in obtaining information from the file if asked to do so.
(4) To keep posted in the office, in a conspicuous place, a notice, printed in large type on a sheet not less than 8 by 10 inches in size, which reads as follows:
COMPANY
A FILE OF THE RULES, REGULATIONS, AND RATE SCHEDULES APPLICABLE TO SERVICE IN THIS LOCALITY IS MAINTAINED IN THIS OFFICE, AND MAY BE INSPECTED UPON REQUEST, WITHOUT ASSIGNING A REASON THEREFOR. THE REPRESENTATIVE AT THIS OFFICE WILL LEND ANY ASSISTANCE REQUIRED IN SECURING INFORMATION CONCERNING THE RULES, REGULATIONS, OR RATES OF THE COMPANY. A COMPLETE FILE OF ALL RULES, REGULATIONS, AND RATE SCHEDULES OF THE COMPANY IS MAINTAINED AT IN THE CITY OF AND MAY BE INSPECTED UPON REQUEST, WITHOUT ASSIGNING A REASON THEREFOR.

Cross References

This section cited in 52 Pa. Code § 53.45 (relating to notice of new tariffs and tariff changes); 52 Pa. Code § 53.68 (relating to notice requirements); 52 Pa. Code § 53.94 (relating to posting of tariffs); and 52 Pa. Code § 54.98 (relating to customer notice requirements).