4 Pa. Code § 120d.101 – Purpose.

(a) This chapter implements section 3(a)(8) of the act (35 P. S. § 7013(a)(8)) which was added by section 3(a)(8) of the act of February 12, 1998 (P. L. 64, No. 17) to establish standards for performance review and quality assurance programs for 911 emergency communications systems operating in this Commonwealth. The quality assurance standards in this chapter are designed to:
1. (1) Promote Statewide adherence to established 911 communications center goals and procedures.
2. (2) Facilitate the learning process for 911 communications center personnel.
3. (3) Provide a framework for the continuous improvement of the overall operation of 911 communications centers in this Commonwealth.
(b) These procedures will also provide the operational standards that are needed to ensure that 911 communications centers consistently provide the best possible emergency communications service to the citizens of this Commonwealth.