(a) A CCO shall continually conduct injured worker satisfaction surveys designed to ascertain at least the following regarding injured workers:
- (1) Satisfaction with the participating coordinated care providers, as well as nonparticipating referral providers who have treated them.
- (2) Satisfaction with the coordination of care, case management and referrals.
- (3) Promptness of appointments and treatment.
- (4) Overall satisfaction with the quality of care provided.
- (5) Satisfaction with the return to work plan and outcome.
- (b) The Department may establish a uniform injured worker satisfaction assessment survey to enhance comparative performance measurement of CCO responsiveness to injured worker needs.
Cross References
This section cited in 34 Pa. Code § 122.608 (relating to contents of an application for certification as a CCO); and 34 Pa. Code § 122.613 (relating to standards for quality assurance program).