- (a) The Department will accept complaints from any individual about drug and alcohol recovery houses that have or are required to have licenses.
- (b) An individual who submits a complaint may request to remain anonymous. The Department will disclose the individual’s identity as required under law.
(c) The Department:
- (1) Will investigate complaints that allege a violation of subarticle B of Article XXIII-A of The Administrative Code of 1929 (71 P.S. § § 613.11—613.18) or this chapter.
- (2) May refer complaints that do not allege a violation of subarticle B of Article XXIII-A of The Administrative Code of 1929 (71 P.S. § § 613.11—613.18) or this chapter to another Federal, State, or local agency or entity within 2 business days.
- (3) Will report complaints that allege abuse, neglect or a criminal violation to law enforcement within 2 business days.
(d) The Department will assess complaints under subsection (c)(1) based on the degree of risk to residents’ health or safety. The following apply:
- (1) The Department will begin an investigation of a complaint that alleges a direct threat to the health or safety of a resident within 2 business days.
- (2) The Department will begin an investigation of a complaint that does not allege a direct threat to the health or safety or a resident within 5 business days.
- (e) The Department may conduct an announced or unannounced onsite inspection of any complaint under subsection (c)(1).
- (f) The Department will provide a summary of its findings of an investigation of a complaint under subsection (c)(1) to the individual who made the complaint.