1. (1) An application for water/wastewater utility service must be made when:

   1. (a) Service is requested by an applicant who has not previously been served by the water/wastewater utility;
   2. (b) Service has been involuntarily discontinued in accordance with these rules and the customer or applicant later seeks to have service restored; or
   3. (c) Service has been voluntarily discontinued and a request to restore service has not been made within 20 days.
2. (2) An application is a request for water/wastewater utility service. The water/wastewater utility shall not accept an application for service until the applicant establishes credit as set forth in OAR 860-037-0035. However, the water/wastewater utility may refuse a service application under OAR 860-037-0075.

3. (3) A water/wastewater utility may require an applicant to provide the following information when applying for service:

   1. (a) The name of person(s) responsible for payment on the account;
   2. (b) The name to be used to identify the account, if different than the actual name;
   3. (c) The birth date of person(s) responsible for payment on the account;
   4. (d) The social security number of person(s) responsible for payment on the account;
   5. (e) A current valid Oregon driver license number of the person(s) responsible for payment on the account;
   6. (f) The service address;
   7. (g) The billing address, if different than service address; and
   8. (h) Any available telephone numbers where the applicant can be reached night and day.

4. (4) In lieu of providing a valid social security number or current valid Oregon driver license number under section (3) of this rule, an applicant may provide:

   1. (a) A valid state or federal identification containing name and photograph of the person(s) responsible for payment on the account;

   2. (b) A combination of:

      1. (A) An original or certified true copy of his or her birth certificate;
      2. (B) A current identification from school or employer containing a photograph; and
      3. (C) The name, address, and telephone number of a person who can verify the applicant's identity, such as a teacher, employer, or caseworker; or
   3. (c) Other information deemed sufficient by the utility to establish an applicant’s identification.
5. (5) If an applicant is denied service for failure to provide an acceptable form of identification, the applicant may pursue conflict resolution under the Commission’s rules.
6. (6) Upon request, the water/wastewater utility shall protect the account from access by others through the use of a personalized password or other means acceptable to both the water/wastewater utility and the customer.

Statutory/Other Authority

ORS 183, 756 & 757

Statutes/Other Implemented

ORS 756.040, 757.005 & 757.061

History

PUC 16-2004, f. & cert. ef. 12-1-04
PUC 5-2004, f. & cert. ef. 1-29-04
PUC 16-2003, f. & cert. ef. 10-1-03
PUC 6-2000, f. 4-18-00, cert. ef. 4-20-00
PUC 9-1999(Temp), f. 10-22-99, cert. ef. 10-23-99 thru 4-19-00