1. (1) The water utility must prepare and retain a log of all service complaints consistent with the Commission's Guide for the Preservation of Records for Public Water Utilities available at http://www.puc.state.or.us/Pages/General-Information-for-Water-Utilties.aspx.

2. (2) When the water utility receives a complaint regarding a service problem, the water utility must immediately inform all customers materially affected. The information must include:

   1. (a) The source or suspected source of the service problem;
   2. (b) The expected date, time, and duration of the repair or action by the water utility; and
   3. (c) Any effects the repairs or water utility action may have on the customer's service.

Statutory/Other Authority

ORS 183, 756 & 757

Statutes/Other Implemented

ORS 756.040 & 757.020

History

PUC 1-2017, f. & cert. ef. 1-24-17