1. (1) A water utility must read meters that are used to calculate a customer’s bill on monthly intervals and as near as possible on the same corresponding day of each month unless otherwise indicated in its tariff or statement of rates. A water utility may use estimated readings for billing purposes under OAR 860-036-1400(3), but must actually read a meter at least once every four months.
2. (2) Upon customer request, a water utility manually reading meters must leave the meter reading information at the customer's premises at the time of the meter reading. The information must contain the date and time of the meter reading and the meter reading data.
3. (3) A customer must provide the water utility with regular access to the meter on the customer's property. Failure to permit reasonable access is grounds for disconnection under OAR 860-036-1500.
4. (4) When access to a meter is difficult due to the meter's location or other circumstances, the water utility may seek the customer's cooperation in obtaining meter readings.

Statutory/Other Authority

ORS 183, 756 & 757

Statutes/Other Implemented

ORS 756.040 & 757.250

History

PUC 1-2017, f. & cert. ef. 1-24-17