1. (1) Public adjusters shall ensure that all contracts for their services are in writing and contain the following terms:

   1. (a) Legible full name of the adjuster signing the contract, as specified in Department of Consumer and Business Services records;
   2. (b) Permanent home state business address and phone number;
   3. (c) Department of Consumer and Business Services license number;
   4. (d) Title of “Public Adjuster Contract”;
   5. (e) The insured’s full name, street address, insurance company name and policy number, if known or upon notification;
   6. (f) A description of the loss and its location, if applicable;
   7. (g) Description of services to be provided to the insured;
   8. (h) Signatures of the public adjuster and the insured;
   9. (i) Date contract was signed by the public adjuster and date the contract was signed by the insured; and
   10. (j) Full salary, fee, commission, compensation or other considerations the public adjuster is to receive for services.

2. (2) The contract may specify that the public adjuster shall be named as a co-payee on an insurer’s payment of a claim:

   1. (a) If the compensation is based on a share of the insurance settlement, the exact percentage shall be specified.
   2. (b) Initial expenses to be reimbursed to the public adjuster from the proceeds of the claim payment shall be specified by type, with dollar estimates set forth in the contract and with any additional expenses first approved by the insured.
   3. (c) Compensation provisions in a public adjusting contract shall not be redacted in any copy of the contract provided to the director.

3. (3) If the insurer, not later than 72 hours after the date on which the loss is reported to the insurer, either pays or commits in writing to pay to the insured the policy limit of the insurance policy, the public adjuster shall:

   1. (a) Not receive a commission consisting of a percentage of the total amount paid by an insurer to resolve a claim;
   2. (b) Inform the insured that loss recovery amount might not be increased by insurer; and
   3. (c) Be entitled only to reasonable compensation from the insured for services provided by the public adjuster on behalf of the insured, based on the time spent on a claim and expenses incurred by the public adjuster, until the claim is paid or the insured receives a written commitment to pay from the insurer.

4. (4) A public adjuster contract may not contain any contract term that:

   1. (a) Allows the public adjuster’s percentage fee to be collected when money is due from an insurance company, but not paid, or that allows a public adjuster to collect the entire fee from the first check issued by an insurance company, rather than as percentage of each check issued by an insurance company;
   2. (b) Requires the insured to authorize an insurance company to issue a check only in the name of the public adjuster;
   3. (c) Imposes collection costs or late fees; or
   4. (d) Precludes a public adjuster from pursuing civil remedies.

5. (5) Prior to the signing of the contract the public adjuster shall provide the insured with a separate disclosure document regarding the claim process that states:

   1. (a) Property insurance policies obligate the insured to present a claim to his or her insurance company for consideration. There are three types of adjusters that could be involved in that process. The definitions of the three types are as follows:

      1. (A) “Company adjuster” means the insurance adjusters who are employees of an insurance company. They represent the interest of the insurance company and are paid by the insurance company. They will not charge you a fee.
      2. (B) “Independent adjuster” means the insurance adjusters who are hired on a contract basis by an insurance company to represent the insurance company’s interest in the settlement of the claim. They are paid by your insurance company. They will not charge you a fee.
      3. (C) “Public adjuster” means the insurance adjusters who do not work for any insurance company. They work for the insured to assist in the preparation, presentation and settlement of the claim. The insured hires them by signing a contract agreeing to pay them a fee or commission based on a percentage of the settlement, or other method of compensation.
   2. (b) The insured is not required to hire a public adjuster to help the insured meet his or her obligations under the policy, but has the right to do so.
   3. (c) The insured has the right to initiate direct communications with the insured’s attorney, the insurer, the insurer’s adjuster, and the insurer’s attorney, or any other person regarding the settlement of the insured’s claim.
   4. (d) The public adjuster is not a representative or employee of the insurer.
   5. (e) The salary, fee, commission or other consideration is the obligation of the insured, not the insurer.
6. (6) The contracts shall be executed in duplicate to provide an original contract to the public adjuster, and an original contract to the insured. The public adjuster's original contract shall be available at all times for inspection without notice by the director.
7. (7) The public adjuster shall provide the insurer a notification letter, which has been signed by the insured, authorizing the public adjuster to represent the insured’s interest. The insurer shall verify the public adjuster holds a valid license with the Department of Consumer and Business Services.
8. (8) The insured has the right to rescind the contract within three business days after the date the contract was signed. The rescission shall be in writing and mailed or delivered to the public adjuster at the address in the contract within the three business day period.
9. (9) If the insured exercises the right to rescind the contract, anything of value given by the insured under the contract will be returned to the insured within 15 business days following the receipt by the public adjuster of the cancellation notice.
10. (10) Subject to its terms relating to assignability, a property insurance policy, whether heretofore or hereafter issued, under the terms of which the policy and its rights and benefits are assignable, may provide that the rights and benefits under the insurance may only be assigned to a person who has the legal authority to represent the named insured or to a subsequent owner of the property to whom title is transferred, and may explicitly prohibit assignment of rights and benefits to any other person, including a property repair contractor. For purposes of this subsection, having “legal authority to represent the named insured” includes the person named by the named insured as having the named insured’s power of attorney, the person who is the name insured’s licensed public adjuster, or any other comparable person. Property repair contractors operating in this state may not subvert the public adjuster licensing requirements of this rule through the acquisition of a power of attorney from the named insured.

Statutory/Other Authority

ORS 731.244

Statutes/Other Implemented

ORS 744.521

History

ID 5-2025, adopt filed 07/25/2025, effective 08/01/2025