For the purpose of providing assistance to enrollees in filing written grievances, as required by ORS 743.804, an insurer must promptly:
- (1) Provide information regarding the use of the insurer’s grievance process to an enrollee who wants to submit a grievance; and
- (2) Assist an enrollee in the filing of a grievance when the enrollee states a complaint and requests assistance in putting that complaint into writing.
Statutory/Other Authority
ORS 731.244
Statutes/Other Implemented
ORS 743.804
History
ID 1-1998, f. & cert. ef. 1-15-98