Or. Admin. R. 411-345-0130 – Complaints, Notification of Planned Action, and Hearings

(1) INDIVIDUAL COMPLAINTS.
1. (a) A provider agency must have and implement written policies and procedures for individual complaints in accordance with OAR 411-318-0015.
2. (b) Individual complaints by, or on behalf of, an individual must be addressed in accordance with OAR 411-318-0015.
3. (c) Within 30 calendar days of beginning employment services with a new provider, upon request, and annually thereafter, the policy and procedures for complaints must be explained and provided to an individual and their legal or designated representative (as applicable).
(2) NOTIFICATION OF PLANNED ACTION. In the event a developmental disabilities service is denied, reduced, suspended, or terminated or voluntarily reduced, suspended, or terminated, either by the Department or a case management entity, a written advance Notification of Planned Action (form 0947) must be provided as described in OAR 411-318-0020.
(3) HEARINGS.
1. (a) If the Department or a case management entity issues a denial, reduction, suspension, or termination of a developmental disabilities service, then an individual may request a hearing as provided in ORS chapter 183 and OAR 411-318-0025.
2. (b) Hearings must be addressed in accordance with ORS chapter 183 and OAR 411-318-0025.

ORS 409.050, 427.007 & 427.104

ORS 427.007, 427.104 & 427.154