The following definitions apply to OAR 407-005-0100 through 407-005-0120:

1. (1) “Customers or Clients” means any individual or entity having contact with the Department seeking information, services, or reimbursement. This includes, but is not limited to: clients and their family members, informal client supports, advocates, Department staff, taxpayers, public officials, service providers, community based organizations, media, and other interested parties;
2. (2) “Customer Service Complaint” means a written complaint filed by a customer or client that expresses dissatisfaction with staff conduct, customer service or lack of customer service received from Department personnel or Department contractors;
3. (3) “Department” means the Department of Human Services.
4. (4) “Department Contractors” means employees, volunteers, trainees, and other individuals or entities who contract with the Department to provide services.

Statutory/Other Authority

ORS 409.050

Statutes/Other Implemented

ORS 409.010 and 411.977

History

DHSD 7-2007, f. 8-31-07, cert. ef. 9-1-07