1. (1) As soon as practicable after receiving a complaint, taking into consideration the nature of the complaint, Division staff will begin an investigation.
2. (2) A caregiver registry shall permit Division staff access to the caregiver registry place of business during an investigation.

3. (3) An investigation may include but is not limited to:

   1. (a) Interviews of the complainant, caregivers, clients, a client's representative, a client's family members, witnesses, caregiver registry management and staff;
   2. (b) On-site observations of caregiver registry management, staff, or caregivers; and
   3. (c) Review of documents and records.

Statutory/Other Authority

ORS 443.105

Statutes/Other Implemented

ORS 443.105

History

PH 9-2010, f. 6-17-10, cert. ef. 7-1-10