An agency shall develop, implement and enforce written policies and procedures that include, but are not limited to:

1. (1) Administrative operations;

2. (2) Personnel operations, including but not limited to:

   1. (a) Requirements for traveling with a client;
   2. (b) Reporting requirements if a client's condition changes while traveling outside the geographic service area;
   3. (c) Client care practices including personal care services provided;
   4. (d) Investigation of any complaint, grievance, adverse event, provision of personal care, medication or treatment error, and allegation of abuse or neglect;
3. (3) Preemployment screening including but not limited to criminal records check requirements and fitness determinations in accordance with OAR 333-536-0093;

4. (4) Client notification requirements including but not limited to:

   1. (a) Increase in the cost of service;
   2. (b) Deposit and refunds;
   3. (c) Cancellation of service;
   4. (d) Termination of service;
   5. (e) Reimbursement for stolen, broken or misappropriated property or funds;
5. (5) Management of client records including but not limited to access, storage, retention and destruction;
6. (6) Infection control in accordance with OAR 333-536-0082;
7. (7) Medical and non-medical emergency response;
8. (8) Medication reminding, medication assistance and medication administration in accordance with OAR 333-536-0075;
9. (9) Nursing services; and
10. (10) Quality assessment and performance improvement activities.

Statutory/Other Authority

ORS 443.340

Statutes/Other Implemented

ORS 443.340

History

PH 26-2021, adopt filed 06/29/2021, effective 07/01/2021