1. (1) Providers must develop and implement a structured and ongoing process to assess, monitor, and improve the quality and effectiveness of services provided to individuals and their families.

2. (2) Providers must collect and submit quarterly service utilization data including, but not limited to:

   1. (a) Number of walk-ins and first responder drop-offs requesting crisis services;
   2. (b) Number of walk-ins and first responder drop-offs denied crisis services and the rationale for that denial;
   3. (c) Number of walk-ins and first responder drop-offs that were referred to a higher level of care and the rational for that referral;
   4. (d) Race, ethnicity, language, and disability (REALD) information;
   5. (e) Sexual orientation and gender identity (SOGI) information;
   6. (f) Length of stay for individuals receiving observation and crisis stabilization services;
   7. (g) Presenting problem;
   8. (h) Outcome; and
   9. (i) Number of individuals receiving follow-up contact and the outcome of that contact.

3. (3) Providers must submit quarterly service utilization data reports electronically to the Division, using forms and procedures required by the Division, as follows:

   1. (a) For services provided January 1 through March 31, reports are due no later than May 15.
   2. (b) For services provided April 1 through June 30, reports are due no later than August 15.
   3. (c) For services provided July 1 through September 30, reports are due no later than November 15.
   4. (d) For services provided October 1 through December 31, reports are due no later than February 15.

Statutory/Other Authority

ORS 183.310 -183.750, 179.040, 413.042, 413.032 - 413.033, 428.205 - 428.270, 430.624, 430.626 - 430.630, 430.640, 430.870, HB 2417 (2021) & 743A.168

Statutes/Other Implemented

ORS 183.310 - 183.750, 426.500, 428.205 - 428.270, 430.010, 430.021, 430.205 - 430.210, 430.335, 430.254, 430.620, 430.626 - 430.630, 430.637 & 414.665

History

BHS 2-2026, temporary adopt filed 03/20/2026, effective 03/20/2026 through 09/15/2026