- (1) Any person who believes these rules have been violated may file a complaint verbally or in writing to the Division regarding an allegation as to the services provided by an Agency with Choice or violations of Agency with Choice laws or regulations.
- (2) The identity of a person making a complaint and formal complaint and any personally identifiable information of the reporter or someone else, is confidential and not subject to disclosure and can only be disclosed when legally required.
- (3) Upon conclusion of an investigation of a complaint, the Division may publicly release a report of its findings. However, the publicly released report must not disclose the identity of the complainant, witness, or any Individual associated with an Agency with Choice.
- (4) The Division may use any information obtained during an investigation in an administrative or judicial proceeding concerning the licensing of an Agency with Choice.
- (5) Any Agency with Choice employee who becomes aware of a violation of a law or these rules must immediately report it to the Division.
- (6) The Agency with Choice must not interfere with a good faith disclosure of information by an employee or volunteer concerning violation(s) of laws or rules.
- (7) The licensee and administrator must ensure any complainant, witness, or employee of an Agency with Choice is not subjected to retaliation by any Agency with Choice employee, for making a report, being interviewed about a complaint, or being a witness, including, but not limited to, restriction of access to the individual or, if an employee, dismissal or harassment.
Statutory/Other Authority
ORS 413.042 & Oregon Law 2024, Chapter 37
Statutes/Other Implemented
ORS 430.731 & Oregon Law 2024, Chapter 37
History
BHS 4-2026, adopt filed 04/30/2026, effective 04/30/2026